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Returns, delivery and cookie policy

Delivery

All our parcels are sent via Royal Mail 1st Class. We aim to dispatch within 2 business days of receiving your order. Delivery is normally the next working day after dispatch, but please allow up to 5 working days for delivery in the UK.
If you need your items sooner please contact us to arrange express delivery. If an item is out of stock please email us to find out if and when it will be coming in again, as we refresh page on a regular basis.

Returns

All our products are handled with care and we hope you love your purchase. However, if for any reason you are not completely satisfied with an item please return it to us for exchange or a full refund – this applies only to not customised items. To receive a refund please contact us within 14 days from the next day after receiving your item. Return delivery costs are the responsibility of the buyer. We kindly ask you to return goods to us unused, ideally in original packaging and in the condition they were received.
We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and track mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1 week from when we receive your return for it to be processed.

Non-refundable: Returns cannot be made on bespoke items.

 

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)

To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit.